BD Jackpot Privacy Policy – Your Complete Guide to Data Protection

BD Jackpot only collects data that is genuinely necessary to deliver our services. Requesting excessive or irrelevant information goes against our policy. Three categories of data are described below.

Device information and usage patterns are collected automatically — this is used to maintain platform security and detect multiple accounts or fraudulent activity. bd jackpot does not use this data for advertising.

BD Jackpot uses your information only for specific, defined purposes. Each purpose is clearly outlined below — no ambiguity left.

BD Jackpot does not share your personal information externally — that is a core principle. However, in certain limited circumstances, specific information must be shared with specific parties.

• Payment Processors: When you transact via bKash or Nagad, only the information required for that transaction is shared with the respective operator — not your full profile.
• Legal Obligations: bd jackpot is legally required to share specific data in response to a court order or a valid request from a government authority. Only the information requested is provided.
• Technology Partners: Certain technology services are used to operate the platform — such as cloud hosting or analytics. These partners are contractually obligated to keep your data confidential.
• Fraud Detection Services: Certain recognized services are used to prevent money laundering and fraud. Only the minimum necessary data is shared with them.

It is worth understanding in detail the technical and administrative measures BD Jackpot has put in place to protect your data — because these are not just promotional claims; they are real, operational safeguards.

• 256-Bit SSL Encryption: Every piece of data traveling from your browser or app to bd jackpot's servers is encrypted — no one can intercept it in transit.
• Password Hashing: Your password is never stored in plain text. bcrypt hashing is used, meaning no bd jackpot employee can ever access your password.
• Two-Factor Authentication (2FA): With 2FA enabled on your account, no one else can log in even if they know your password — access requires the OTP sent to your phone.
• Regular Security Audits: Third-party security experts regularly test bd jackpot's systems. Any vulnerabilities found are addressed promptly.
• Access Control: Only a limited number of bd jackpot staff have permission to access member information — and only those who require it for their role.
• Unusual Login Detection: If a login attempt is made from an unrecognized device or location, bd jackpot automatically alerts the member.

That said, no system is 100% secure — and we believe in being honest about that. Members also have a role to play: use a strong password, keep 2FA enabled, and report anything suspicious to support immediately.

The BD Jackpot website and app use cookies. Cookies are small data files stored in your browser — a standard technology used by virtually every website.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. Disabling them will prevent the platform from functioning properly.
• Performance Cookies: Anonymous data is collected to identify slow-loading pages or technical issues. This does not reveal any member's personal identity.
• Personalisation Cookies: Used to remember your preferred language and display settings. This is also optional.

Cookies can be disabled from your browser settings — however, disabling essential cookies will prevent login and payments from working. Cookie settings within the bd jackpot app can be managed directly inside the app.

As a BD Jackpot member, you have several rights over your own data. It is important to know what these rights are.

To exercise these rights, email support@bdjackpot.my directly or reach us via Live Chat. bd jackpot typically responds within 72 hours.

BD Jackpot does not retain your data indefinitely. Each category of data has a defined retention period.

• While your account is active: Registration details, betting history, and payment records are retained throughout the entire account lifetime.
• After Account Closure: Payment and transaction records are retained for 5 years for legal compliance, after which they are permanently deleted.
• KYC Data: As required by regulatory guidelines, KYC documents must be retained for 5 years after account closure.
• Support Conversations: Live chat and email records are kept for 2 years for service improvement and dispute resolution purposes.
• Security Logs: Login history and device information are retained for 6 months, after which they are automatically deleted.

BD Jackpot may update this Privacy Policy from time to time — due to technology changes, new features, or legal requirements. However, it is our policy to notify members before any changes take effect.

For significant changes, you will be notified at least 7 days in advance via app notification and email. When the date at the top of this page changes, a new version has come into effect.

• If you object to an updated policy, please contact support before the effective date.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
• Send any privacy-related complaints or requests to support@bdjackpot.my. You will receive a response within 72 hours.

For any privacy-related questions at BD Jackpot, Live Chat is the fastest option — available 24/7 in Bangla, with typical response times under 3 minutes.